Most Asked Questions

Jadeno "The Most Trusted Artificial Jewellery Brand in Pakistan" helping customers to know the process to shop perfectly.How can I place an order at Jadeno Jewellery?

To place an order at Jadeno Jewellery, visit their website and browse through their available jewellery pieces. Select the ones you like and add them to your cart. Once you have added all the items you want to purchase, click on the cart icon at the top of the page. Review your order and click on the "Checkout" button. Enter your shipping address and select your preferred payment method. Review your order again and click on the "Place Order" button.

Jadeno Jewellery offers several payment options to make purchasing jewellery easy and convenient.
These payment options include:
Cash on delivery (COD): You can pay for your order in cash when it is delivered to your doorstep.
Bank transfer: You can transfer the payment to Jadeno Jewellery's bank account through online banking.
Easypaisa: You can pay for your order through Easypaisa mobile wallet.
JazzCash: You can pay for your order through JazzCash mobile wallet.

Jadeno Jewellery has a customer-friendly return policy to ensure that customers are satisfied with their purchases. If for any reason you are not satisfied with your purchase, you can return it to Jadeno Jewellery within __ days of receiving your order. The jewellery must be returned in its original condition and packaging with all tags attached. Jadeno Jewellery reserves the right to reject a return if the jewellery is not in its original condition.

The delivery time for Jadeno Jewellery orders varies depending on your location. Typically, Jadeno Jewellery offers standard shipping which takes 1-2 working days for delivery within Karachi. Orders for all over Pakistan including major cities Lahore, Islamabad, Rawalpindi, Faisalabad, Sialkot, Multan, Peshawar, Quetta, Hyderabad, Sukkur may take 3-5 working days for delivery. Please note that Jadeno Jewellery strives to deliver all orders as quickly as possible. However, delivery times may be affected by unforeseen circumstances such as weather conditions, public holidays, or customs delays. Jadeno Jewellery will notify you if there are any changes to your estimated delivery date.

Jadeno Jewellery offers free shipping on all orders above 2000/- within the country. For orders under 2000, there is a flat shipping rate of 200 within Pakistan. For international orders, shipping charges may vary depending on the destination country and the weight of the package

Jadeno Jewellery offers a wide variety of jewellery to suit every style and occasion. Some of the jewellery types available on our website include:
- Necklaces
- Earrings
- Bracelets
- Rings
- Anklets
- Bridal Sets
- Custom jewelry

Jadeno Jewellery offers support to its customers through multiple channels. You can reach out to us through the following methods:
- Email: You can email us at Our customer service team will respond to your email within 24 hours.
- Phone: You can call us at +923000290922.
- WhatsApp: You can chat with us on WhatsApp at +923000290922. Our customer service team will be more than happy to assist you.

Yes, Jadeno Jewellery offers discounts to customers all around the year. Keep following our social media pages to stay abreast of the latest exclusive deals and discounts.

Yes, you can cancel your order on Jadeno Jewellery after it has been placed, but you need to do it as soon as possible as Jadeno Jewellery processes orders quickly. If you wish to cancel your order, you can contact Jadeno Jewellery's customer service team via Email, Phone, or WhatsApp and provide them with your order number and the reason for cancellation. If your order has not been processed yet, Jadeno Jewellery's customer service team will cancel your order. However, if your order has already been processed and shipped, you will need to wait for it to arrive and then follow the standard return policy to request a refund or exchange.

Jadeno Jewellery tries to ensure that the colors of its jewellery items are accurately represented in the product photos. However, due to variations in lighting conditions and differences in monitor settings, there may be slight variations in the colors of the items as they appear on your screen.

If you have received a wrong or defective product from Jadeno Jewellery, it's important to take action and report the issue to their customer service team. You can contact them through Email, Phone, or WhatsApp, and they will assist you in resolving the issue.

Once your order has been shipped from our warehouse, you will receive a tracking number via email or SMS to the mobile number provided during checkout. You can use this tracking number to track your package through the courier company's website.